Policies

Check-in is any time after 3:00 pm. Our cabins are self checkin and keyless entry cabins, you will receive directions to the cabin and the key code via email 5 days before your arrival. It is very important to screenshot or print this information and follow the step by step directions as your cell service may not work well and GPS does not alway take you to the correct place.

Check-out is at 11:00 am. Owner is not responsible for items left in the cabin. If requested, items will be shipped for the cost of shipping plus a $25.00 handling fee. Double check for electronic devices, phone chargers, jewelry, personal pillows, ice chest etc. when leaving and check night stand and dresser drawers before leaving. EARLY CHECK INS/LATE CHECK OUTS ARE NEVER GUARANTEED.

Be sure to check the maximum number of guests allowed in the cabin you are renting. Our maximum guests policy is strictly enforced. If you bring more than the maximum guests your reservation will be immediately cancelled with no refund. GUEST LIST: We do require a list of names and ages of guests before your arrival if you did not provide it when booking please email it. The rates listed are based on the maximum of people that the cabin sleeps comfortably.

Although our properties do have internet and Satellite, RCR is not responsible for internet or satellite/service at any cabin. We live in a rural area and have one provider available. If Internet is detrimental on your trip you may want to bring a hot spot as we can't control internet services or speed . Internet/Satellite services are provide as a convenience & is not integral to the lease. We will make every possible attempt to fix the issue, however, a refund of rents shall not be given for outages, content, lack of content, speed, access problems, lack of knowledge of use, or personal preferences with regard to services

House parties and Events are strictly prohibited. Renter may not hold house parties or other events, such as weddings or reunions. Renter understands that we will accept families, married couples, and responsible adults 21 years of age and older ONLY to make a reservation. Renter acknowledges that violation of this agreement will lead to you being required to leave with NO refund. Renter must state, in advance, the number of renters/guests during their stay

Quiet hours are 10:00 P.M. -7:00 A.M. Shooting guns, fireworks, or other explosives are not allowed on any of the cabin properties. Loud music is prohibited at all times. Noise complaints will be handled by local law enforcement. Penalties/fines/ eviction without refund may occur

We have pet friendly cabins available for your furry friends. If you wish to bring a pet be sure that you are booking a pet friendly cabin. We don't make exceptions for pets at our "No Pets" cabins. Failure to comply with our cabin's "No Pets" policy will result in a charge of an additional $200 per rental night and eviction without refund.

All reservations must be secured by an adult, age 21 or over, with a valid credit card (Visa, MasterCard, Discover,) and must be present during the stay. All guests must be 21 unless occupied by parent or guardian. A drivers license or ID may be requested and must match the name of the credit card used to make the reservation. A 30% deposit will be processed at booking, and applied toward the total balance. The balance will be due 30 days prior to arrival, it will automatically be charged to the card that you used to make the reservation unless other arrangements are made

Weather conditions do not constitute an exception to the cancellations policies. Travelers who cancel at least 30 days before check-in will get back 100% of the amount they've paid. If they cancel between 14 and 30 days before check-in, they'll get back 50%. Otherwise, they won't get a refund. No cancellations accepted by email or voicemail messages. You must speak to a reservationist to cancel. Cancellations are accepted only from the person on the reservation. NO Show forfeits 100%.

Confirmation for your reservation will be emailed to the email address you provide on your reservation. Please review the confirmation for accuracy of dates and accommodations. Please notify Ringold Cabins of any discrepancies in the reservation immediately upon receiving the confirmation. *Sometimes confirmations fall into your spam/junk mail folder.

Protect your vacation investment with Trip Insurance. Trip Insurance can be purchased at www.insuremytrip.com. Declining coverage voids all possibility of refunds. Ringold Cabins Rentals is not associated with the insurance company, therefore you will deal directly with them for payment and claims

Start up supplies include, enough coffee for a couple of pots (we do not supply k-cups), a roll of paper towels, 2 rolls of toilet tissue in each bathroom, a few trash bags and a travel size shampoo and soap. These supplies are not replenished during your stay. Please bring additional supplies if you feel the starter supply is not adequate.

Prior to arrival an email will be sent which will provide a key code that you can use to unlock the cabin door and a link to the gps coordinates to your cabin

*There will be written directions as well. Please screenshot/print these before departing on your vacation. 911 has mapped the area but GPS is not always reliable for the addresses of the cabins. Cellular service is not always reliable to access data once you are in the area. TRUST US! PRINT or SCREENSHOT your directions and door code before you depart on your getaway!

Please place all bagged trash (no loose trash please) in designated area and remove all food from the refrigerator. Shut and lock all windows and doors. Place all dirty dishes in dishwasher and start. Place a load of towels in washer and start (No linens please) Items broken or missing from the cabin will be charged to your credit card accordingly.

A two-night minimum stay is required on all reservations and a three-night minimum stay on some holidays.

All cabins are non-smoking cabins this includes tobacco, vapes and marijuana. If the cabin smells of smoke, or there is any evidence of smoking inside the cabin, an additional cleaning fee of $200 per rental night will be processed on your credit card. An additional fee up to $100 will be charged for littering the grounds with cigarette butts. Please dispose of them properly they are a fire danger.

Our hot tubs are drained, cleaned and chemically treated after every rental. The cover must be in place when the hot tub is not in use. Children under the age of 18 are not allowed to use the hot tub without constant adult supervision. Please supervise children at all times around the hot tub. No diapers, glass, soaps, creams, oils, bubbles, lotions, or food is allowed in the hot tub Please shower before using the hot tub. Please do not allow anyone to sit or stand on the hot tub covers. The replacement cost for hot tub covers is $400. Hot tub use is strictly at your own risk. Persons with high blood pressure, skin sensitivities, or who might be pregnant are strongly urged not to use a hot tub. Anyone with medical conditions should consult with their physician prior to using the hot tub. Be sure to rinse off after getting in the hot tub.

Please do not cut on or cut down trees on the property. Fines will be charged to your account for damaging trees.

Please do not tamper with the electronics, television, receivers, etc. equipment in the cabin. Also please do not unhook or disconnect any cords or wires from any of the equipment. We do check the TV's and Direct TV receivers to ensure they are in working order. Please make sure everything is in working order before you leave. A $100 fee will be charged for unhooking or tampering with any electronic device

Cameras are located at the entrances of some of the cabins. This helps with security when the property is vacant.

Will be addressed in as timely a manner as possible. However the rental rate cannot be adjusted due to any malfunction of equipment (which includes T.V., VCR, DVD, heating units, fireplaces, hot water heaters, stoves, refrigerators, hot tubs, locks etc). In the extremely rare case where there is a major problem with heat, hot water, etc that makes the home uninhabitable we will try to arrange a different accommodation. If that is not possible, all fees will be refunded. Non-emergency maintenance issues will be addressed during business hours. Manager, manager's staff, and /or contractor of manager, may enter the rental property at a reasonable time to make any needed repairs

Firewood is provided. We suggest you bring fire starter and matches as they are not provided. Please note that it is against the law to leave campfires unattended. During times when there are high fire danger/bans imposed by the State of Oklahoma no campfires are allowed. We live in the forest and during burn bans it is very dangerous to have a camp fire or throw cigarettes on the ground. YOU ARE RESPONSIBLE FOR CHECKING TO SEE IF WE ARE UNDER A BURN BAN

Fireworks and discharging firearms on or near cabin properties is strictly prohibited at all times for the safety and consideration of all owners and guests. Since most all land is privately or government owned, there is not a place for fireworks that we are aware of. In dry seasons, fireworks compromise the safety of our entire area. Please be considerate and respect of the area and rules, owners, and other guests. If you are caught shooting fireworks, law enforcement will be called immediately.

Damaged or missing items bill be charged to your credit card upon your departure. All cabins are inspected and inventoried prior to your arrival and immediately following departure. Please do not rearrange the furniture in your cabin. Doing so may result in damages.

ATV, 4-wheelers, as well as any unlicensed off-road vehicles, are not legally permitted on cabin property. Information regarding permitted areas may be found on our website.

Our cabins are in an area with an assortment of wildlife, including bears, wolves, coyotes, deer, and snakes. These animals are wild and can be dangerous. Even smaller animals, such as foxes, raccoons, skunks, rabbits and squirrels can be hazardous. There is a chance guests will encounter some type of wildlife, insects, or stray animals. Do not get close or attempt to feed or touch wildlife. Do not feed animals you may see around the cabin nor permit them to enter the cabin. Do not allow children to play with, pet or feed stray animals. We are not responsible for any wildlife or animal encounters of any kind. RCR is not responsible for medical bills resulting from injuries resulting from encounters with wildlife or stray animals. You are responsible for your safety and the safety of wildlife. If an animal approaches you, it is your responsibility to move away and maintain a safe distance.

Each property is professionally treated on a scheduled basis for interior pests, but due to the natural habitation of the forest, no refunds or compensation will be given for any problems resulting from pests inside or outside the cabin. Reminder.... you might want to bring bug spray. In certain seasons you may encounter wasp and pollen. We do our best to be proactive for such issues, however it is the normal for being in the woods

All outdoor activities involve certain inherent risk of injury up to and including death. Every effort will be made to secure and make safe all facilities under our management. It is expressly understood and agreed that neither the owner, nor the management company of said premises, shall be liable for any damages or injury to guest, guest's guests or their families, or to any of their property from whatever cause arising from the occupancy or use of the premises by guest and their family and guests.

Not all cabins have ponds or storm shelters. If your cabin has a pond...Guest take full responsibility when exploring and fishing at the ponds. Swimming in the ponds is NOT allowed.

If you are staying at "Serenity" cabin please do not open the storm shelter door or allow children to go in the storm shelter unless it is an emergency. The steps are steep, and the door is very heavy.

As of March 14, 2020 the Covid-19 pandemic has been widely publicized worldwide. All guests who book reservations are now aware of the risk and therefore our full cancellation policy is in effect. Covid 19 is not a valid reason for cancellation, therefore NO REFUNDS, NO EXCEPTIONS